IT Support Specialist

Essential Job Functions:

  • Assist all end users with any reported support incidents within the reasonably accepted timeframe
  • Deploy and support end user PCs, laptops and other accessories
  • Install and support Windows client operating system, MS Office suite and other client applications
  • Install the agilon health software and ensure proper operation for the end user
  • Support and maintain all printers, scanners and multifunction devices, including engagement with vendors supporting the hardware
  • Utilize the ticketing system provided to document, track and resolve all support incidents
  • Ensures all end user equipment is tracked in asset management system
  • Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results. Required Qualifications: 

Minimum Experience

  • At least three years in IT Support, with a preference for five years of experience.
  • Experience with Office 365 is preferred.
  • Ability to work well with people at all levels of the organization, good documentation skills.
  • Healthcare experience is preferred.

Education:

  • High School diploma
  • Degree in Computer Science or related field or equivalent level of education/experience preferred

 

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